Privacy Policy

Welcome to the Privacy Policy of Fabric IT Solutions ("Fabric," "we," "us," or "our"), accessible via https://www.fbrc.co.za. We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and what rights you have in relation to it, specifically in compliance with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, or when you contact us.

2. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations. We use the information to:

• Provide and maintain our IT services and software solutions.
• Respond to inquiries and offer consultations.
• Manage user accounts and provide technical support.
• Send administrative information, such as updates to our terms or policies.
• Ensure the security of our systems and prevent downtime/cyber threats.

3. POPIA Compliance (South Africa)

In accordance with POPIA, Fabric IT Solutions acts as both a Responsible Party (for the data we collect directly) and an Operator (when processing data on behalf of our clients).

• Lawfulness: We only process data with your consent or when necessary for a contract.
• Purpose Specification: Data is collected for specific, explicitly defined IT service purposes.
• Data Minimization: We only collect the data necessary for the task at hand.
• Security Safeguards: We implement industry-standard cybersecurity measures (24/7 monitoring, encryption, and backups) to prevent unauthorized access or loss.

4. Sharing Your Information

We do not sell your personal information. We may share data only in the following situations:

• With Tech Partners: We may share data with trusted third-party vendors (e.g., Cloud providers like AWS or Azure) necessary to host your applications.
• Legal Obligations: If required by South African law or to protect our rights.
• Business Transfers: In connection with any merger or sale of company assets.

5. Data Security

The security of your data is a core part of our service offering. We use proactive monitoring and encrypted backups to protect your personal and business information. However, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure.

6. Your Privacy Rights

Depending on your location (South Africa or internationally), you have the following rights:

• Access: The right to request copies of your personal data.
• Correction: The right to request that we correct any information you believe is inaccurate.
• Deletion: The right to request that we erase your personal data under certain conditions.
• Withdrawal of Consent: If we are processing your data based on consent, you may withdraw it at any time.

7. Third-Party Links

Our website may contain links to other websites (e.g., our tech partners). We are not responsible for the privacy practices of third-party sites and encourage you to read their policies.

8. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible.